How do I file a claim?

• Lost, stolen, misdelivered packages, damaged packages or delayed deliveries

• Order Issues:

  • Mispick: GoBolt shipped the wrong item(s) to a customer.

  • Overpick: GoBolt shipped too many of the correct item(s) to a customer. 

  • Underpick: GoBolt didn't ship enough of the correct item(s) to a customer.  

  • Wrong Carrier Selection: GoBolt chose the wrong carrier to ship the order with, so a replacement order was created. 

For lost, stolen, or misdelivered packages, damaged packages, or delayed deliveries, please file a claim via our submit the Claim Form.

Make sure you provide:

• Carrier Information.

• Tracking Number.

• Order Number.

• Reason for Claim.

• Invoice displaying the cost of goods sold i.e. COGS*.

• Photos of damage (if applicable).

*The proof of cost must only represent the manufacturing cost of the item(s) lost or damaged. We will not credit taxes, fees, or shipping/import costs.

*Insufficient supporting documentation may result in processing delays or denial of your claim altogether

*The proof of cost must only represent the manufacturing cost of the item(s) lost or damaged. We will not credit taxes, fees, or shipping/import costs.

Please note that any missing or damaged inventory flagged during the receiving process will not be eligible for a credit. 

Any claim must be submitted within 30 days of the latest appointment date unless the shipping carrier is FedEx. FedEx claims must be submitted within 21 days of the shipped date.

Property damage claims must be reported by the customer on the same day as the delivery while the team is on site. However, we will also consider property damage claims reported to us at hello@gobolt.com within 20 days after the appointment date. Otherwise, after 20 days from the appointment date, we will not be held liable, and property damage claims will not be considered.

Assuming all supporting documentation was provided at the time of claim submission, 3rd party carrier claims can take up to 6 weeks to receive a verdict from the carrier, which the Support team will immediately relay to you via email, whether denied or approved. 

GoBolt Parcel & Last-Mile claims will be resolved within 30 days.

For approved claims on lost, stolen, or misdelivered packages, and damaged packages, the total delivery fee, as well as up to $100* in cost of goods sold (COGS) will be credited on your next invoice. Please note that PARCLL claims are only credited up to $50 in COGS.

If the carrier was GoBolt Parcel, the pick fee and cost of goods sold (COGS) up to $100* will be credited on your next invoice as well for perished goods. 

For approved claims on order issues like mispicks, overpicks, or underpicks, the total delivery fee and total pick fee of the replacement order will be credited to your next invoice. If a return shipping label was also generated, the total delivery fee and total pick fee of that return will be credited as well.