Receiving Guide

Follow this checklist to ensure your shipments follow our receiving guidelines. Unqualified shipments which do not follow the guidelines will incur additional fees and are likely to take longer to be processed and inventoried.

• Create an accurate ASN before shipping your items. If you are ordering from a manufacturer/supplier, your purchase order (PO) will have all information required to complete your ASN. Please ensure the ASN is submitted at least 3 business days before your items arrive at the warehouse.

• Add the shipment arrival date to your ASN.

• Properly label boxes/bags/pallets with their applicable ASN labels. If you are shipping inventory in a container, simply affix the ASN label to one of the outermost cartons so it's the first thing the team sees when opening the container door. 

• Make sure all products have a scannable entity pointing to the item's SKU or UPC.

• Schedule a delivery appointment at least 48 hours before your inventory is set to arrive (only for container and truck shipments of 12 pallets or more. If the warehouse destination is YVR2, YYZ3, or YYZ5, appointment would be needed for 4 pallets or more). 

All receiving occurs between Monday - Friday, 9:00am-5:00pm in the local time zone for each warehouse.

A streamlined inbound receiving process allows our teams to be as efficient as possible throughout your product’s lifecycle, which is why receiving is free for all compliant inbound shipments excluding containers and FTL shipments.

Please see the Receiving Non-Compliance article for more details on applicable fees. 

For any questions on the type of products that can or cannot be shipped to the warehouse, please direct your correspondence to the Implementations manager that onboarded your account. 

If any damaged items have been flagged with your shipment, these units will be isolated in the warehouse until further instructions have been provided i.e. damaged units are not added into inventory and do not affect inventory levels. Please contact support@gobolt.com for next step(s).