Generating Return Shipping Labels for Orders Fulfilled by GoBolt

1. Under the "Returns" tab in the GoBolt Business Portal, click on "Create Return" in the top right corner.

2. Search for the Fulfilled order that you would like to initiate a return shipment for. Click "Next".

   

3. Select the GoBolt warehouse you would like this return shipped back to. Click "Next". 
   

   

4. Specify the items and quantities the customer is returning or click "Ship All" to select everything. Click "Next".
   

   

5. Select the return reason. Click "Next". 
   

   

6. Specify the packing details (i.e. is the customer returning the items in the original packaging or alternative packaging?) and click "Next".

   • If alternative packaging, please click "Enter Size" beside Return Boxes: and enter the package dimensions and weight in imperial measurements.
     

     

7. a) If a Parcel return is needed, select "Parcel" under the "Options" header and choose a carrier and service level for the return. Click "Next". Important: Do not use Asendia & Parcll for returns (These carriers are not assessable to end customers to coordinate with since they can't drop off their return at a local post office or book an at-home pick up).
   
   If Gobolt Parcel or Last mile are needed, please select those options.

   

   
   
   b) If a LTL return is needed, select "3rd Party Freight" under the "Options" header. You will then need to select "Other Carrier". Note: Do not select Frontier if shown

   

   
   This will notify our support team of your BOL creation request. Once BOL is created by our team, it will be emailed to you as well as attached to the business portal.
   

8. Review the details and click "Create Shipment". 

IMPORTANT: Any international return label that is generated on the GoBolt portal will have its commercial invoice automatically generated and electronically submitted to the carrier. 

Please note that the tariff codes on the commercial invoice will default to one of three values so duties and taxes aren't billed twice for the package crossing the border again:

• Tariff Code = 9814: For item(s) that were originally shipped from Canada to another country AND are being returned to one of our Canadian facilities. Manufacturing Country of Origin ≠ Canada.

• Tariff Code = 9813: For item(s) that were originally shipped from Canada to another country AND are being returned to one of our Canadian facilities. Manufacturing Country of Origin = Canada.

• Tariff Code = 9801: For Item(s) that were originally shipped from US to another country AND are being returned to one of our US facilities. Manufacturing Country of Origin = US or other.