Third-Party Carrier Contacts

Below is the list of carriers that might be in use for your orders. You will need to view the order within the Business Portal Order to see which label is assigned.

Third-party Carrier	Primary Contact	Secondary Contact
Asendia	Submit online request
Canada Post	1 (866) 607-6301 Mon-Fri (7 am - 11 pm EST) Weekends, 9 am to 9 pm ET	Submit online request
Canpar	1 (800) 387-9335 Mon-Fri (8 am - 8 PM EST)	Live Chat Mon - Fri (10 am - 7 PM EST)
FedEx	1 (800) 463-3339 Mon-Fri (7 am - 9 pm CT) Sat (7 am to 3 pm CT)	Live Chat
Intelcom	1 (514) 807-6086 1-833-622-1570	Create ticket
OnTrac	Text (302) 246-7136	Submit online request
Purolator	1 (888) 744-7123 Mon-Fri (7 am - 9 pm EST) Sat-Sun (8 am - 8 pm EST)	Chat or email
T-Force	1 (800) 387-7787	Submit online request
Uni Uni	1-800-282-2468 (10 am to 9 pm EST)	Submit online request
UPS	1 (800) 742-5877 Mon-Fri (7:30 am - 11 pm EST)	Email (need to create profile)
USPS	1-800-275-8777 Mon–Fri (8 AM – 8:30 PM EST) Saturday 8 AM – 6 PM ET	Submit online form
Veho	Text 68953	Feedback form

*For all PARCLL or ASENDIA Labels that are headed to the US, the customer will need to reach out to USPS for any carrier follow-ups