I'd like to inquire about warehouse receving non-compliance fees
A streamlined inbound receiving process allows our teams to be as efficient as possible throughout your product’s lifecycle, which is why receiving is free for all compliant inbound shipments excluding containers and FTL shipments.
However, non-compliance will result in fees.
Issue | Description | Fee |
No Receiving Appointment Booked | A container or truck shipment of 12 pallets or more was shipped to the warehouse without a receiving appointment booked in advance. | $100 or rejection |
Receiving Appointment No-Show | A delivery appointment was booked, but the carrier failed to show up. | $100 |
Receiving Appointment Late/Early Show (+/- 1 hour) | A delivery appointment was booked, but the carrier arrived more than an hour before or after their assigned time slot. | $100 or rejection |
Incorrect Receiving Warehouse | The inventory was shipped to the wrong warehouse. | $75 per pallet |
No ASN Created | The inventory was shipped to the warehouse without a corresponding Advanced Shipping Notice (ASN) in the system. | $150 |
Multiple Shipments per ASN | There is only one ASN submitted for multiple different shipments.
This includes ASNs that have partially arrived. | $50 |
Missing ASN Labels | The inventory was shipped to the warehouse with an ASN in the system, but with no ASN labels affixed. | $75 |
Missing Scannable Entities (SKU/UPC) | The inventory has no product barcodes for the warehouse to scan. | $47.50/hour per warehouse associate |
Incorrect Scannable Entities (SKU/UPC) | The inventory is labelled with product references that do not match what is listed on the portal. | $47.50/hour per warehouse associate |
Poor Pallet Conditions | The inventory was shipped to the warehouse on pallets that are non-GMA, are not structurally sound, and/or in poor condition (e.g. nails are sticking out of the pallet, pieces of wood are loosely attached). | $10 per pallet |
Oversized Pallets | The inventory was shipped to the warehouse on pallets that do not fit the standard dimensions of 40x48x55, resulting in repalletization. | $47.50/hour per warehouse associate |
Improper/Unsafe Loading | The inventory was loaded onto the container or truck in an improper and unsafe manner. | $100 |