Orders
An order didn't sync from Shopify. How do I push it over to the GoBolt portal?
If you have a Shopify storefront integrated with our portal, orders should sync over automatically. However, there may be a technical issue with the o...
What packaging options are available?
Standard Packaging To provide you the best packaging options, GoBolt Fulfillment Centers carry the most popular standard packaging sizes in corrugated...
How do I add delivery/ fulfillment instructions to an existing order?
e.g. pack order #12345A in two boxes, ship this order out via UPS Express Please make sure these instructions are added to the "Internal Notes" sectio...
How do I turn/ modify auto-fulfillment?
The Auto Fulfillment feature enables merchants to put their orders on “autopilot”. Once an order is placed and the shipment tag is marked as Ready to...
How do I create/upload an order?
Note: You can manually create orders on the portal - individually, or in bulk via CSV. From the left-hand navigation menu, click "Orders" and then...
How do I determine if an order is within SLA?
Note: This article only pertains to accounts who leverage GoBolt's 3rd party fulfillment service. Depending on the date and time an order is created o...
How do I upload orders in bulk?
From the left-hand navigation menu, click the 3 dot button beside "Orders" and select "Import Orders" via the drop down menu. 2. Select " Downloa...
What are the receiving guidelines our organization needs to follow?
Follow this checklist to ensure your shipments follow our receiving guidelines. Unqualified shipments which do not follow the guidelines will incur ad...
How do I place an order on hold?
Here is the step by step process that will allow you to place individual orders on hold. Please Note: a hold can only be placed on orders with the st...
Why does my order have an error status?
If one of your orders has an "Error" status, our system has identified an issue with the order and cannot proceed with fulfillment until resolved. ...
How do I edit an existing order?
Note: Please note that this how-to article is only applicable to orders that have yet to be marked as Delivered, Cancelled, or Fulfilled. Once an orde...
How do I obtain a quote for a shipment?
If you need to be provided with quoted rates for a shipment for a 3rd Party Carrier, GoBolt can certainly provide this information. This does include ...